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Use these bots to engage with customers and offer easy solutions to their most common problems.
How many times have you found yourself browsing a product, service, or website, and you were getting ready to purchase, but you didn’t? Or you simply had some questions that weren’t answered in an FAQ or support doc, so you clicked back to Google to check out another way to solve your problem. And that means it’s probably happening a lot to your business, too.
It’s quick and painless, and you can probably get it up and running in five minutes or less.
Thankfully for new live-chat converts, there are tons of .
For example, check out this message I got while browsing a specific page on I was reading a post about onboarding and in-app messaging.And let’s be honest, clicking a few buttons is way less time consuming than typing through a huge form and dumping your information.Look how Rapid Miner uses to get a feel for each site visitor: The fact is, forms are starting to die.And live chat is one of the best ways to mitigate a decline in form submissions.Now that you know exactly why you need live chat, let’s walk through how to set it up on your website.
Don’t get me wrong, FAQs and support sections are great for surface-level questions.